You can request service online, by phone, or via e-mail. Each option utilizes our TechLinx™ automated dispatch technology, which sends your request immediately to the nearest technician for the quickest possible response.
Call 1-800-MAC-GRAY (1-800-622-4729) to speak with a representative at our Customer Care Center, available:
Monday – Friday 7:00 a.m. - 9:00 p.m.
Saturday – Sunday 8:00 a.m. - 5:00 p.m.
After hours, you can reach a representative through our answering service. With extensive training on how to best meet your service needs, our Customer Care representatives will address your issue quickly and effectively.
Please complete and submit the form below to dispatch a service technician.
All fields marked with an asterisk (*) are mandatory.
Reliable, user-friendly and FREE to our customers, LaundryLinx provides a direct link to our service technicians in the field. Your request goes right into our service system, and technicians are automatically dispatched to your location. Look for e-mails to confirm your request has been received, and the problem has been solved.
Access requires set-up and a password.
We are committed to utilizing highly trained service technicians and advanced technologies to ensure fast, professional response to your service issues. Read MoreOver the years, this approach has earned Mac-Gray many customer accolades and industry awards. For example, Mac-Gray is a multiple winner of the Maytag Red Carpet Service Excellence Award, which recognizes the excellence of our technicians and the high level of service they provide.
Our state-of-the-art call center is managed by an industry expert and utilizes sophisticated Service Enhancement Technology. Read MoreOur call centers feature automatic call distributor, computer telephony integration and speed data look-up and entry to ensure our specially-trained Customer Care representatives have the necessary tools to best serve our customers, making it easier than ever to connect with Mac-Gray. Each representative has received more than 40 hours of training on how to best serve our customers.