Experience, program choices, equipment, service and support: There’s no smarter choice for your property than Mac-Gray.

Mac-Gray has the people, industry-knowledge, dedication and resources to deliver a first-class laundry program to students and administrators.

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Change Point

A revolutionary Internet based laundry vending solution, incorporating patented technology and proprietary features to ensure 100% revenue accountability, increased resident satisfaction and more.

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Intelligent Laundry Systems

Mac-Gray infuses technology into all aspects of our business. This commitment to technological advancement sets us apart from any other laundry service provider.

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Equipment & Parts Sales

Laundromats

Mac-Gray representatives have years of experience planning, implementing and supporting laundry businesses of all kinds.

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On-Premises Laundry

Mac-Gray supports the on-premise laundry programs of countless businesses and institutions – including hotels and motels across America.

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Equipment Sales

Mac-Gray has everything you need – a wide range of brand name Energy Star® rated machines, the latest card payment systems, ancillary equipment, and more!

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Parts Sales

Mac-Gray representatives have years of experience planning, implementing and supporting laundry businesses of all kinds.

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Client Resources

Client Extranet

Log on anytime for secure access to your financial and service information, including up-to-date collections and commissions.

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LaundryLinx™

For faster response time, this easy-to-use system provides a direct Internet link to Mac-Gray’s service dispatch system.

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Direct Deposit

Electronic payments are a simple, smart way to help the environment today, for a better planet tomorrow.

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Customer Service

Need service now? Your satisfaction is our top priority.

You can request service online, by phone, or via e-mail. Each option utilizes our TechLinx™ automated dispatch technology, which sends your request immediately to the nearest technician for the quickest possible response.

Phone
E-mail
Online

Call Us

Call 1-800-MAC-GRAY (1-800-622-4729) to speak with a representative at our Customer Care Center, available:
Monday – Friday 7:00 a.m. - 9:00 p.m.
Saturday – Sunday 8:00 a.m. - 5:00 p.m.

After hours, you can reach a representative through our answering service. With extensive training on how to best meet your service needs, our Customer Care representatives will address your issue quickly and effectively.

E-mail Us

Please complete and submit the form below to dispatch a service technician.

All fields marked with an asterisk (*) are mandatory.

Contact Information

First Name:*

Last Name:*

Position/Title: (if not a resident)*

Phone:* 555-555-5555

Email:*

Address 1:*

Address 2:

City:*

State:*

Zip Code:*

Property Information

Please populate the fields below with the property information.

Property Name or School Name:*

Building #, Name or Dorm Name:*

Floor # or Laundry Room Number:*

Type of Equipment:*

Machine #:

Problem:*

Provide any brief comments that will help us locate the machine or understand the problem. Please limit comments to 5000 characters or less. Thank you.

Comments:

Some people use automated programs to send SPAM through contact forms. To counteract this practice we ask that you type in the verification number below to help us respond more quickly to your request.

Verification Number:

Enter Verification Number:*

Use LaundryLinx™, your fastest option

Reliable, user-friendly and FREE to our customers, LaundryLinx provides a direct link to our service technicians in the field. Your request goes right into our service system, and technicians are automatically dispatched to your location. Look for e-mails to confirm your request has been received, and the problem has been solved.

Sign up for LaundryLinx™ now!

Access requires set-up and a password.

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Current LaundryLinx™ Customers

Mac-Gray is a multiple winner of the Maytag Red Carpet Service Excellence Award.

Mac-Gray’s Service & Repair Promise

We are committed to utilizing highly trained service technicians and advanced technologies to ensure fast, professional response to your service issues. Read MoreOver the years, this approach has earned Mac-Gray many customer accolades and industry awards. For example, Mac-Gray is a multiple winner of the Maytag Red Carpet Service Excellence Award, which recognizes the excellence of our technicians and the high level of service they provide.

Our specially-trained Customer Care representatives have the necessary tools to best serve our customers.

Customer Care Center

Our state-of-the-art call center is managed by an industry expert and utilizes sophisticated Service Enhancement Technology. Read MoreOur call centers feature automatic call distributor, computer telephony integration and speed data look-up and entry to ensure our specially-trained Customer Care representatives have the necessary tools to best serve our customers, making it easier than ever to connect with Mac-Gray. Each representative has received more than 40 hours of training on how to best serve our customers.