Customer Service

Need service now? Your satisfaction is our top priority.

You can request service online, by phone, or via e-mail. Each option utilizes our TechLinx™ automated dispatch technology, which sends your request immediately to the nearest technician for the quickest possible response.

Call Us

Call 1-800-MAC-GRAY (1-800-622-4729) to speak with a representative at our Customer Care Center, available:
Monday – Friday 7:00 a.m. - 9:00 p.m.
Saturday – Sunday 8:00 a.m. - 5:00 p.m.

After hours, you can reach a representative through our answering service. With extensive training on how to best meet your service needs, our Customer Care representatives will address your issue quickly and effectively.

E-mail Us

Please complete and submit the form below to dispatch a service technician.

All fields marked with an asterisk (*) are mandatory.

Contact Information


Property Information

Please populate the fields below with the property information.


Provide any brief comments that will help us locate the machine or understand the problem. Please limit comments to 5000 characters or less. Thank you.


Some people use automated programs to send SPAM through contact forms. To counteract this practice we ask that you type in the verification number below to help us respond more quickly to your request.

Verification Number

Use LaundryLinx™, your fastest option

Reliable, user-friendly and FREE to our customers, LaundryLinx provides a direct link to our service technicians in the field. Your request goes right into our service system, and technicians are automatically dispatched to your location. Look for e-mails to confirm your request has been received, and the problem has been solved.

Sign up for LaundryLinx™ now!

Access requires set-up and a password.

Sign-up for LaundryLinx™

Current LaundryLinx™ Customers


Mac-Gray is a multiple winner of the Maytag Red Carpet Service Excellence Award.

Mac-Gray’s Service & Repair Promise


Our specially-trained Customer Care representatives have the necessary tools to best serve our customers.

Customer Care Center