You can request service online, by phone, or via e-mail. Each option utilizes our TechLinx™ automated dispatch technology, which sends your request immediately to the nearest technician for the quickest possible response.
Call 1-800-MAC-GRAY (1-800-622-4729) to speak with a representative at our Customer Care Center, available:
Monday – Friday 7:00 a.m. - 7:00 p.m. CST
Saturday – Sunday 8:30 a.m. - 5:00 p.m. CST
Please complete and submit the form below to dispatch a service technician.
All fields marked with an asterisk (*) are mandatory.
Reliable, user-friendly and FREE to our customers, LaundryLinx provides a direct link to our service technicians in the field. Your request goes right into our service system, and technicians are automatically dispatched to your location. Look for e-mails to confirm your request has been received, and the problem has been solved.
Access requires set-up and a password.
We are committed to utilizing highly trained service technicians and advanced technologies to ensure fast, professional response to your service issues. Read MoreOver the years, this approach has earned Mac-Gray many customer accolades and industry awards. For example, Mac-Gray is a multiple winner of the Maytag Red Carpet Service Excellence Award, which recognizes the excellence of our technicians and the high level of service they provide.
Our state-of-the-art call center is managed by an industry expert and utilizes sophisticated Service Enhancement Technology. Read MoreOur call centers feature automatic call distributor, computer telephony integration and speed data look-up and entry to ensure our specially-trained Customer Care representatives have the necessary tools to best serve our customers, making it easier than ever to connect with Mac-Gray. Each representative has received more than 40 hours of training on how to best serve our customers.