Mac-Gray Laundry Customer Service Request

Mac-Gray offers 3 convenient methods to request service:

LaundryLinx™: The fastest way to get your service request to our technician. Access requires set-up and password. (see below)
Email: Click the following link and complete our brief Customer Service Request
Phone: Dial 800-MAC-GRAY to report a problem, or speak with a customer service representative.

LaundryLinx™ Password:

NEW! To request activation, complete the LaundryLinx™ Registration Form and we'll take it from there.

Mac-Gray is multiple recipient of the Maytag Red Carpet Service Excellence Award. This award recognizes the superior expertise and overall excellence of our service technicians, as well as the distinctive level of care they provide to our valued customers.

Mac-Gray's proprietary technologies, LaundryLinx™ and Techlinx™, work in conjunction to provide our customer with a direct link to our technicians in the field. Each service request goes directly into Mac-Gray's service system without any re-entering or interpretation by a dispatcher. Technicians are automatically dispatched using Mac-Gray's TechLinx™ system, which results in faster response time to problems. LaundryLinx ™ also tracks each service request and generates two separate emails letting the customer know that the service problem has been resolved.