Privacy Policy

At Mac-Gray, your privacy is a top priority. All use of Mac-Gray’s services, including using and making purchases through this Web site, is subject to this Privacy Statement.

Mac-Gray does not collect any personal identifying information unless you fill out a form so that we may contact you, or unless you are purchasing a product online. When we receive contact information, we ask for your name, title, name of company, industry, address, phone number, and e-mail address for the purposes of contacting you. Mac-Gray will not sell this information to third parties. Mac-Gray will only use this information for the specific purposes of responding to your request for information, providing notifications, special offers and promotions as you request them, and communicating with you directly.

If you decide to purchase a product on-line, we will collect only the information necessary for authentication and billing purposes. When you order, we need to know your name, e-mail address, billing address, delivery address, credit card number and expiration date, and, if applicable, Mac-Gray account number. This allows us to process and fulfill your orders, and to notify you of your order status. We do not sell products for purchase by anyone under the age of 18.

If you decide to enter a contest, participate in an on-line survey or use one of our other promotional features, we may ask for your name, address, e-mail address and other pertinent information to administer the contest and tabulate survey results.

We use Secure Sockets Layer (SSL) server software to prevent unauthorized access to the information you submit when you order items from the on-line store. When you place orders or access your account information, SSL encrypts all information you input before it is sent to us. You can identify the secure connection by looking at the URL, which will begin with "https:" (instead of "http:"). We will transmit credit card information and any other information needed for verification purposes to the appropriate financial services institution. Otherwise, we do not release credit card or financial information for use by other companies.

Please be advised that we will release account and other personal information when we believe release is appropriate to comply with the law; is required by law enforcement officials; to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of Mac-Gray, our customers, or others. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.

We maintain administrative, technical and physical safeguards designed to protect against loss, misuse or unauthorized access, disclosure, alteration or destruction of the personal information that you provide.

Some functions of this Web site use “cookies”. Cookies help us identify your computer the next time you visit. Mac-Gray also uses cookies for our customers who have Mac-Gray accounts, so that these customers may bypass entering their password for their future use and convenience.

The use of cookies is a common operating procedure for most web sites. If you are not comfortable with our use of cookies, please review your browser software to learn how it may be set to notify you when you receive a cookie or to reject all cookies. However, disabling cookies will limit some functionality of your experiences on this Web site.

By using this Web site, you consent to the collection and use of this information by us. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

Mac-Gray reserves the right to modify the terms and conditions of this Privacy Statement at any time, and such modifications shall be effective immediately upon posting of the modified Privacy Statement on this Web site. You agree to review this Privacy Statement periodically to be aware of such modifications and your continued use of the Web site following the posting of any modified terms shall be deemed to be your conclusive acceptance of the modified Privacy Statement.

If you have any questions about this Privacy Statement, you may contact us at